Facts & Questions

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Facts and questions about tents and camping equipment
Support FAQs

Got a question? Listed below are some of the more frequently asked questions about Kiwi Camping products. If you can’t find an answer to your query, contact us on 0800 161 161 or send us a message here: contact us.

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  • Do I need to put a fat absorber like sand in the bottom of the fat collection tray on my barbecue?

    If your barbecue is fitted with a drip cup that collects the fat that accumulates in the drip tray, there should be no need to use any form of fat absorber.

    If your BBQ does not use a fat cup system, Gasmate offers a 100% natural fat absorber that can be used in place of sand or kitty litter.

  • Why am I experiencing low flame or low output on my BBQ?

    All QCC regulators (the part that attaches to the gas cylinder to regulate the flow of gas) have a safety feature included that restricts gas flow in the event of a gas leak.

    You can inadvertently activate this safety feature without having a gas leak. This typically occurs when you turn on the gas using the barbecue control knob before you turn on the gas cylinder valve. If the gas regulator safety feature activates, the barbecue will operate with reduced output as gas flow is restricted.

    These steps should be taken first to reset the gas regulator safety device:
    1. Ensure the barbecue hood is open.
    2. Turn gas cylinder valve off.
    3. Turn off all control knobs.
    4. Disconnect the regulator from the gas cylinder.
    5. Wait 30 seconds.
    6. Reconnect the regulator to the gas cylinder.
    7. Leak test the connection using a soapy water solution. Ensure no bubbles appear before proceeding.
    8. Slowly open the gas cylinder valve all the way. Do not put excessive force on the valve at the full open position, to avoid damaging the valve.
    9. Light barbecue as per the instructions provided.

  • What is the best way to test my Barbecue for leaks?

    The best way to check your Barbecue for leaks is to mix 2 parts liquid hand soap or dish washing liquid, to 10 parts water in a spray bottle or jar. Apply the solution to all newly sealed connections and to all previously sealed connections on a regular basis.

    If the solution starts to bubble where it has been applied to a connection, a leak is present.

    Turn the gas off at the cylinder immediately. Retighten the leaking connection and retest.

    A good rule to follow is to check all connections when you get your bottle refilled.

  • I have just purchased a new Gasmate barbecue and I was told to “burn off the plates” before I use it. What does this mean?

    Before you use your barbecue for the first time it is a good idea to thoroughly heat the grill and plate for about 15 – 20 minutes on a medium to high heat. This burns off any machine oil or impurities left behind by the manufacturing process.

    After this length of time a light coat of cooking oil should be applied to the plate very carefully. Heat for a further 5 minutes before cooking (preferably not olive oil as it burns off too quickly). DO NOT USE COOKING SPRAY AS THE PROPELLANT IS HIGHLY FLAMMABLE.

  • What are the various types of cast iron hot plates and grills? What are the differences between the types?

    There are 3 common types of plates and grills that Gasmate use as standard components in Hooded and Flat Barbecues.

    These are:

    Painted finish (also called standard cast iron): Painted plates and grills use a black, food-safe paint to protect the outer surface. This is a very common coating.

    Satin enamel: These plates are coated using a standard enamel baking process to achieve a satin finish. This is more durable than a painted finish but with a similar look.

    Gloss or Vitreous enamel: Plates with this finish are made by fusing a hard-wearing ceramic, glass-like coat to the outside of the plate. Similar to the finish found on ceramic cooktops and stoves.

  • Should the plates and grills on my Barbecue rust?

    No, the grills and plates should not rust. They will only rust if they have been left without cooking oil on them for any length of time.

    To stop your plates from rusting, it is a good idea to coat your plate and grill with cooking oil before and after each use.

  • What is the difference between a rail burner and a “U” burner?

    Rail burners and “U” burners can be measured in terms of performance, and by the way they heat the cooking surface. A “U” burner will heat a surface more evenly, eliminating any hot spots, but will not put out as much heat as a rail burner.

    A Rail burner has a higher output, but is more likely to produce hot spots along either side of the rail.

    Rail burners are commonly manufactured using either stainless steel or cast iron. There is no great advantage of using one material over the other. both burners will produce similar heat out puts.

    “U” burners are generally made from stainless steel.

  • How often should I have my outdoor appliances serviced? Who can carry out the work?

    The frequency of service depends on the type of appliance you own. For example, if you own a patio or area heater, this should be serviced by a gasfitter on a 6 - 12 monthly basis, depending on how often it is used.

    By comparison, a barbecue will simply require a leak test every time the cylinder is refilled, and a good clean after every use. This should be done by the owner. For further details on leak testing, refer to the common questions safety issues section.

    Any repairs to a fault of a technical nature (that is to say, related to the gas or electrical side of the unit's operation) will need to be carried out by a craftsman gas fitter.

    Any cleaning of the unit is to be carried out by the owner. The owner is also responsible for leak testing all gas connections on a regular basis.

    For the details of your nearest Gasmate approved service agent contact us on 0800 161 161.

  • When there is a fire ban in place can I light my barbecue?

    Only a controlled barbecue can be lit when a fire ban is in place. Kettle, wood or Hibachi barbecues are considered uncontrollable.

    If you are unsure contact your local fire station or visit the New Zealand fire service website at fireandemergency.nz

  • I have a Gasmate Cruiser; Orion portable Barbecue. The flame is not very big. What is wrong with my barbecue?

    Each of these types of barbecue has a safety device built into the hose.

    To operate the barbecue follow the instructions below:

    1. Ensure the control knob on the regulator is in the OFF position.
    2. Turn the cylinder valve ON.
    3. Wait for 30 seconds for the safety device to reset after the initial 'rush' of gas from the cylinder.
    4. Turn the barbecue control ON and ignite the barbecue.
  • I have a Gasmate Portable Barbecue and I am using a Gasmate Propane Canister (PROCAN) on it instead of a standard cylinder. How long will a PROCAN last?

    Typically a Propane Canister will last for 2 1/2 hours when used on a barbecue running on medium to high heat. This is based on a Gasmate Cruiser Portable Barbecue running at 7.5MJ per hour which is the highest output for Gasmate Portable Barbecues that are compatible with a Propane Canister.

  • I have a Gasmate Rio Portable Barbecue and it has four “S” shaped hooks on the handles. What are these hooks for?

    They are to hang your barbecue tools from while the barbecue is set up on the floor stand.

  • What is OPD?

    OPD is an Over Fill Protection Device that is fitted to all Gasmate 9.0Kg LPG Cylinders. It is designed so that a Filling Station cannot accidentally overfill your cylinder past a safe level.


  • Why is the stated waterproof rating of my tent on the website higher than on the packaging?

    Higher waterproof ratings
    This season we retested the waterproof ratings on our polyester tents and camping shelters, as we believed that they were performing better than we thought... and they were!

    We are pleased to announce that all previous model Keas, Takahes, Savannas and Falcons are all the same waterproof rating as our new 2020 models! Please refer to the table below to find your tent and confirm its true waterproof rating.

    Has the fabric changed?
    We have not made any changes to the fabrics waterproof coating but have simply retested them.

    How does the testing work?
    This testing is done using a hydrostatic water test. Waterproof ratings indicate the amount of water pressure fabric can stand before it begins to leak.

    Why does the packaging on my tent still have the old rating?
    Re-testing was done in January 2020. Tents packaged prior to this date will have the original waterproof rating on the packaging, but rest assured, if you have purchased one of the tents listed above, it has the same waterproof coating as the 2020 tents and will achieve the updated waterproof rating.

    If you have any questions please contact us or see your local Kiwi Camping retailer.

Gas Camping Gear

  • I have just brought a Gasmate Table Top Cooker. When I came to use the unit, I could not get the canister to lock into position. Why will it not work?

    The Gasmate Table Top Cooker is fitted with two devices that ensure safe lighting and operation of the unit. The first is a device that does not allow the canister to be locked in place when the gas control knob is turned on. Always ensure the knob is in the OFF position.

    The other is the trivet. If the trivet is not turned up the opposite way to the way it is packed it will not allow the canister to be locked in place.

    All of the correct lighting information can be found in the instruction manual.

  • How often should I change the mantle on my Gasmate Lantern?

    The mantle should be replaced whenever holes are formed in the fabric or after 7-8 uses. Because the mantles are very delicate once burnt, it is sometimes necessary to change them more frequently.

  • I have had my Gasmate Camping Lantern for a number of years and it has suddenly stopped working. What should I do?

    Because these Lanterns use a fibrous mantle that breaks down easily, they are prone to becoming blocked by fragments of the disintegrated mantles.

    To remedy this simply blow the lantern out on a regular basis with an air compressor. Or change the injector annually.

  • I just bought a new lantern. When I went to start it up for the first time, the cloth piece inside caught fire. Should this happen?

    Yes, it should. The mantles are designed to burn. On initial start-up, the cloth or “mantle” will catch fire and release a thick white smoke for about 10-20 seconds, then begin to shrink rapidly. This will then subside and the mantle will begin to glow white.

Gas & Fuel Fittings

  • I have just purchased a Gasmate 9.0kg cylinder from a local retailer. When I took the cylinder in to be filled, the filling station could not fill the bottle. What should I do?

    Gasmate 9.0kg Cylinders are fitted with a safety device that does not allow the bottle to be over-filled. At the start of the filling process this device can be tripped by a sudden rush of gas into the cylinder, thus not allowing any further gas to be put into the cylinder.

    To rectify this, contact Gasmate on 0800 161 161 for your nearest testing station to reset the safety device.

  • I have just had my brand new Gasmate 9.0kg Cylinder filled, but now I cannot get any gas out of it. What can I do?

    Ensure that the regulator is properly inserted into the valve and that the valve is fully open.If there is still a problem contact us at Aber (the supplier of Gasmate Cylinders), on 0800 161 161 and we will give you the contact details of your nearest Cylinder Testing Station.

  • I recently took a 9.0kg cylinder in to my local filling station and tried to get it filled. The attendant informed me that it was out of test date and therefore could not be filled. What does this mean?

    The test date indicates the start point of the 10 year period in which your cylinder complies with the safety standard it was tested against. After the 10 year period has elapsed, the cylinder will need to be re-certified against the current standard.

    Part of a filling station attendant's training is to ensure that a cylinder is not outside of its 10 year test period. If a cylinder is outside this period it should not be filled. The test date is stamped into the cylinders “valve protection ring”.

    To get the location of your nearest cylinder testing facility contact Aber Living on 0800 161 16

  • What do the various numbers that are stamped on my Gasmate cylinder mean?

    The two most important sets of numbers on a Gasmate cylinder are the E.W and the TEST DATE.

    E.W. stands for Empty Weight. It is used to correctly calculate the amount of gas that can be safely put into your cylinder.

    TEST DATE relates to the date of manufacturing, which also corresponds with the date that your cylinder was tested against the current test standard in the country you brought it from.

  • I have an appliance that uses an older style Clip-On or Kosan Adaptor. I have just bought a new LPG Cylinder and it has a QCC type valve with the large external thread on it. Am I able to put a Kosan or Clip-On Adaptor into this cylinder valve?

    No. The QCC valves are fitted with a safety device that does not allow a Clip-On Adaptor to be fitted. This type of conversion of the thread is not approved and Filling Stations will not fill your cylinders.

    A standard POL cylinder can be converted. This will need to be carried out by an approved agent. Note that all conversions are at the customer's expense.

  • What is QCC?

    QCC or Quick Closing Coupling is the large external right-hand thread found on the valves of all standard Gasmate 9.0kg LPG Cylinders.

    QCC enables a regulator to be connected by hand. No tools are required. QCC is also approved for use indoors whilst POL is not.

    QCC is commonly used in patio heaters, barbecues, indoor cabinet heaters and on some portable barbecues.

  • What is POL?

    POL or Prest-O-Lite (Prest-O-Lite was the company that first produced the valve) is an internal, left-hand thread connection type that is used in the same valve as QCC as well as on its own.

    It was also widely used before QCC. Cylinders with POL only valves can still be purchased. POL is not approved to be used indoors.

    POL is commonly used on appliances such as patio heaters, some barbecues and a lot of industrial and domestic high-pressure setups.

  • What is a Companion Cylinder?

    A Companion Cylinder is a cylinder that uses a small vertical, external left-hand male thread.

    It is commonly used on appliances such as camping stoves, heaters and lanterns.

  • What is Kosan?

    A Kosan or Clip-On type valve is an indoor approved valve that does not require any tools to fit a regulator to. As the name implies a regulator can simply be clipped onto a cylinder.

    Kosan is no longer supplied as a standard regulator or cylinder valve on Gasmate products but can still be purchased through selected retailers.