Warranty Policy

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Warranty Policy
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Aber owns and distributes the Kiwi Camping, Gasmate and Explore Planet Earth brands in New Zealand. We provide after-sales service and support to our retailers, to ensure you receive a prompt, efficient response to any enquiries you may have.

Specific warranty information is supplied with each product. Keep this information in a safe place, along with your receipt, and contact your retailer in the first instance regarding any warranty claim.

Here is a guide to our warranties:

  • Canvas Tents: 5 Years
  • Large Dome Tents: 1-3 Years
  • Small Dome Tents: 1-3 Years (see product page)
  • Kiwi Shelters – Commercial: Frame 7 Years, Roof and Curtains 2 Years
  • Kiwi Shelters – Market: Frame 5 Years, Roof and Curtains 2 Years
  • Recreation & Beach Shelters: 1-3 Years (see product page)
  • Camping & Leisure Products: 1-3 Years (see packaging)
  • Explore Planet Earth Packs and Bags: 5 Years
  • Soft Shell Rooftop Tents: 3 years
  • Hard Shell Rooftop Tents: 5 Years

Key Points:

  • All products are warranted for personal, not commercial use only.
  • Warranty is available to the original purchaser if the product fails due to a fault in either materials or workmanship during this time period.
  • Service under this warranty is available by returning the product to where it was purchased with your proof of purchase.
  • If it is determined that the product is defective after inspection, we will repair or replace it (at our discretion) free of charge.
  • The warranty does not cover misuse or damage caused by accident, storm or wind damage, mildew, neglect, UV degradation and fair wear and tear.
  • Please note the warranty will be deemed void if the product is used for anything other than what the product was designed for.
  • If the claim is not deemed as a warranty issue or is outside its warranty period, we can repair the product at a nominal cost.
  • For more information please go to aber.co.nz or call Customer Services on 0800 161 161.